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Article number: 2050Updated on: 09-02-2021

Covid-19 Vaccination Support

Welcome to the Covid-19 Vaccination Support page brought to you by Midlands and Lancashire CSU IT Training Team.

MS Teams Drop In Session

Click here to be taken straight to the Microsoft Teams Drop In Session to access on-demand IT software support staffed by MLCSU IT Trainers.* They will support you on the following topics:

  • AccuRx AccuBook
  • National Booking Service
  • NHS Foundry
  • Pinnacle (Outcomes4Health)
  • SimplyBook

(Monday - Friday, 09:00 - 17:00) (excluding Bank Holidays)

* You may be held in a short queue (in the Lobby) if the Drop In Session is currently engaged

MLCSU SERVICE DESK

For support out side these hours and for technical issues with CSU-supplied IT hardware (PC, Printers, Scanners, etc) please contact the IT Service Desk:

8am-7pm Mon-Fri
7am-7pm Sat & Sun
Bank hols: Closed

IT Service Desk: mlcsu.servicedesk@nhs.net     0300 555 0212     https://itservices.midlandsandlancashirecsu.nhs.uk/customer-portal/

ADDITIONAL SUPPORT

NATIONAL SERVICE DESK

There is a fully operational Vaccination Service Desk which is open 06:00 – 22:00 every day inc. bank holidays.
Types of issue you can log with the service desk:
• National IT Services:
o National Booking System
o NIMS
o NIVS
o Pinnacle/Sonar
o Foundry
o Call & Recall
o Data
• Vaccine Supply & Storage
Vaccination Service Desk: 0300 200 1000 or email:vaccineservicedesk@england.nhs.uk

System Specific Information

If you need support using a specific system please click on the appropriate link below to access specific national or company-provided support links and documents

 

ADDITIONAL TRAINING

Please visit the MLCSU Academy for all other training resources and courses

MLCSU Academy Logo

MLCSU Academy:  https://academy.midlandsandlancashirecsu.nhs.uk/       mlcsu.academy@nhs.net