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Article number: 2065Updated on: 13-04-2021

National Booking Service

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NBS - National Booking Service

The National Booking Service has 3 parts:-


Q-Flow Admin Console - used by regional and site managers to manage the list of vaccination centres, appointment availability and user accounts for staff at mass vaccination site

Book a Coronavirus Vaccination - used by the public to book vaccination appointments

Check a Vaccination Appointment - used by staff at mass vaccination site to view/verify patient appointment details and check them in


A walkthrough of the software can be viewed at


A user guide is available here:


The National Booking Service support desk is:

0300 200 1000 or email