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Article number: 2065Updated on: 13-04-2021

National Booking Service

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NBS - National Booking Service

The National Booking Service has 3 parts:-

 

Q-Flow Admin Console - used by regional and site managers to manage the list of vaccination centres, appointment availability and user accounts for staff at mass vaccination site

Book a Coronavirus Vaccination - used by the public to book vaccination appointments

Check a Vaccination Appointment - used by staff at mass vaccination site to view/verify patient appointment details and check them in

 

A walkthrough of the software can be viewed at https://drive.google.com/file/d/1e9rykipLUKNEpkUwiweL_zFB5P86CNjX/view?usp=sharing

 

A user guide is available here: https://digital.nhs.uk/coronavirus/vaccinations/q-flow-guidance/check-a-vaccination-appointment

 

The National Booking Service support desk is:

0300 200 1000 or email vaccineservicedesk@england.nhs.uk