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Infrastructure

The Infrastructure team aims to support GPs and clinical commissioning groups (CCGs) in relation to their IT needs, to aid the delivery of patient care and corporate services.

Our Infrastructure team provides technical guidance, consultancy, project and business as usual (BAU) operational delivery of IT services. The ​​​Infrastructure team supports GPs and CCGs by providing technical guidance and consultancy services relating to Infrastructure matters. The Support Engineers principally provide a professional and effective second tier of technical support to our customers in relation to their IT support needs.

Where possible, the team will provide support via remote access solutions and on-site engineering services. This ensures efficiencies are made where possible to reduce the amount of time spent travelling between customer sites. However, where required the team will liaise with the IT Field Services team or attend the site to address initial diagnoses of infrastructure related incidents. The team brings a wealth of experience and can provide guidance on successes from other entities and programmes.

For more information please contact Parm Bhandal, Senior Infrastructure Manager on 07552 260 020​ or email parmjit.bhandal@nhs.net