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Contract Management

MLCSU has a formal function for the management of contracts.  Our own contracts as provider and client are therefore subject to the highest standards of governance, but we can also bring that service to your organisation.  To discuss options, please contact us.

STP’s where this service is provided:

  • Hereford & Worcestershire
  • Shropshire & Telford & Wrekin
  • Staffordshire & Stoke-on-Trent
  • The Black Country ( internal)
  • Birmingham & Solihull (internal)
  • Cheshire & Merseyside (internal)
  • Lancashire & South Cumbria (internal)

Customers who receive this service:

  • Wyre Forrest CCG
  • South Worcestershire CCG
  • Redditch and Bromsgrove CCG
  • Stoke-on-Trent CCG
  • North Staffordshire CCG
  • South East Staffordshire and Seisdon CCG
  • Staffordshire & Surrounds CCG
  • Cannock Chase CCG
  • Blackpool CCG
  • Hereford CCG
  • Birmingham City Council
  • Alexin Healthcare
  • Midlands & Lancashire CSU

Services provided locally

  • Manage the performance, modification, renewal and termination of contracts
  • Quality and performance management
  • Escalation and dispute resolution process

Client Locations

  • Clinical Commissioning Group Offices
  • 65 + 162 + Hereford GP practices
  • Hospital Trusts (Blackpool, any others)

Benefits / Impact

  • Reducing and controlling risk by ensuring contractual compliance and performance
  • Market management
  • Maximising cost savings and efficiencies in the contracting and procurement process
  • Developing and managing a range of suppliers and improving on service delivery through the use of "best practice"
  • Parties meet their respective obligations as efficiently and effectively as possible in order to deliver the business and operational objectives required
  • Minimise any disputes
  • To manage and mitigate business risks
  • To successfully manage the relationship
  • Economies of scale where there are common or joint contracts with one supplier

Facts and Figures

Over 104 IT contracts supported including internal CSU contracts, outsourced contracts and third party contracts.

IT Contracts supported total value £35 million (life of contract).

Smallest IT contract supported value £170, largest contract value £18.5 million (life of contract).

IT suppliers range from NHS providers to large multinational  private companies such as Computacenter.


Delivering innovation by working closely with other CSU departments to generate holistic solutions.

IACCM - Member of International Association for Contract & Commercial Management, commercial industry standards and best practise adopted

Services provided at scale

Services include drafting, negotiation, monitoring, performance management & re negotiation of IT contracts

  1. Contracts our clients have with third parties
  2. Contracts directly with the clients( LPF, ad hoc, pass through)
  3. IT  contracts the CSU has for its own services (service desk application, specialist storage services)
  4. IT Contract CSU has with the CSU as an internal market

MLCSU Locations

  • Birmingham
  • Staffordshire
  • Worcestershire
  • CSU Locations

Benefits / Impact

  • Protecting clients and managing contractual arrangements
  • Protecting client interests
  • Contractual Risk Reduction
  • Financial Optimisation
  • Operational Effectiveness
  • Productivity
  • Regulatory Compliance