Contract management

MLCSU has a formal function for the management of contracts.  Our own contracts as provider and client are therefore subject to the highest standards of governance, but we can also bring that service to your organisation.  To discuss options, please contact us.

  • STP's where this service is provided

    • Hereford & Worcestershire
    • Shropshire & Telford & Wrekin
    • Staffordshire & Stoke-on-Trent
    • The Black Country ( internal)
    • Birmingham & Solihull (internal)
    • Cheshire & Merseyside (internal)
    • Lancashire & South Cumbria (internal)
  • Customers who receive this service

    • Wyre Forrest CCG
    • South Worcestershire CCG
    • Redditch and Bromsgrove CCG
    • Stoke-on-Trent CCG
    • North Staffordshire CCG
    • South East Staffordshire and Seisdon CCG
    • Staffordshire & Surrounds CCG
    • Cannock Chase CCG
    • Blackpool CCG
    • Hereford CCG
    • Birmingham City Council
    • Alexin Healthcare
    • Midlands & Lancashire CSU
  • Services provided locally

    • Manage the performance, modification, renewal and termination of contracts
    • Quality and performance management
    • Escalation and dispute resolution process
  • Client locations

    • Clinical Commissioning Group Offices
    • 65 + 162 + Hereford GP practices
    • Hospital Trusts (Blackpool, any others)

Facts and Figures

Over 104 IT contracts supported including internal CSU contracts, outsourced contracts and third party contracts.

IT Contracts supported total value £35 million (life of contract).

Smallest IT contract supported value £170, largest contract value £18.5 million (life of contract).

IT suppliers range from NHS providers to large multinational  private companies such as Computacenter.


Delivering innovation by working closely with other CSU departments to generate holistic solutions.

IACCM - Member of International Association for Contract & Commercial Management, commercial industry standards and best practise adopted

  • Services provided at scale

    Services include drafting, negotiation, monitoring, performance management & re negotiation of IT contracts

    1. Contracts our clients have with third parties
    2. Contracts directly with the clients( LPF, ad hoc, pass through)
    3. IT  contracts the CSU has for its own services (service desk application, specialist storage services)
    4. IT Contract CSU has with the CSU as an internal market
  • MLCSU locations

    • Birmingham
    • Staffordshire
    • Worcestershire
    • CSU Locations
  • Benefits / impact

    • Protecting clients and managing contractual arrangements
    • Protecting client interests
    • Contractual Risk Reduction
    • Financial Optimisation
    • Operational Effectiveness
    • Productivity
    • Regulatory Compliance