We provide IT Training in Clinical Systems, MS Office and third-party products along with project implementation and change management to our customers across several areas within the MLCSU geography alongside a wealth of other NHS and non-NHS organisations.

Clinical System Training - all aspects (including new staff orientation, appointment configuration, Consultations for clinicians, scanning, workflow management, searches, system configuration, document management, medicine management, etc.)

Structured Group Sessions - regular structured sessions for non-clinicians, FY2s, Associate Physicians, ST3s, Medicines Managers, User Groups and input to practice manager forums.

National Projects such as EPSr2, GP2GP, SCR (GP), SCR (Pharmacy), Patient Access, e-Referrals, etc.

Referral Forms / Proformas - Production of standard templates for use in GP surgeries

Local Projects - Mobile device training, Practice Mergers / Splits, UCR, LPRES, Cheshire Care Record, Data Sharing / Care Record Access, Cyber Security Training, etc.

External / Third party products: Clinisys ICE, Docman, NHS Mail, Sostenuto, Umbraco, etc.

Change Management - Adoption of new systems / processes / ways of working e.g. EPS and how it affects surgery working practices, Patient Facing Services - how we can help your surgery to implement it and maximise the uptake of online appointment booking and medication requesting, etc.

MS Office - Microsoft Word, Excel, Powerpoint, Access, Outlook, OneNote and Microsoft Teams at various levels - beginner, intermediate or advanced, we have a course for you.

We also produce a monthly electronic newsletter, as well as holding Clinical System User Groups. Additionally, we offer GP, CSU and CCG staff to register for free, accredited online training sessions in Microsoft Word, Excel, PowerPoint, Outlook and Windows, which can be augmented by group or one-to-one training sessions. We also produce in-house e-learning for several products and applications.

All of these services can be accessed via the MLCSU IT Training Academy Portal, our customer web portal containing user guides, videos, handouts and links to live training courses.

Click here to register for access.