Service status

If you still need to log a ticket with the service desk regarding a system or software outage you can do so via one of the methods below.

Self Service Portal (please note that if you already have the self-service portal open in another window a 2nd identical window will not open and will display 'this page is forbidden')

Chat to us with AVA

Phone: 0300 555 0212

 

  • Major Outages

    No issues


  • Clinical Systems

    No issues


    Emis Web
    No issues
    TPP Systmone
    No issues
    .
    No issues
    Accurx
    No issues
    Patchs
    No issues
    Patient Communication Services (SMS)
    No issues
    ERS (Choose and Book)
    No issues
  • ECNT Systems

    No issues


  • NHS Mail

    No issues


    Current Issue
    No issues
    Long-Term / Known Issues
    No issues
    NHS Mail Web Portal Access - www.nhs.net
    No issues
    NHS Mail with MS Outlook
    No issues
    ***LOCAL ADMINS PLEASE READ***
    No issues
  • Smart Card Services

    No issues


    Smart form logging service
    No issues
    Credential Manager
    No issues
  • Remote Access Systems (VPN & VDI)

    No issues


    Cisco Anyconnect (MLCSU)
    No issues
    Horizon VDI Partial/limited issue reported

    Issue:

    THIS COMMUNICATION IS APPLICABLE TO ALL USERS OF HORIZON VDI / VMWARE SYSTEMS. PLEASE CASCADE TO COLLEAGUES WHO USE THIS SOFTWARE.

    Description:

    UPDATE - The Horizon VDI system update has been completed, Please follow the Instructions provided in the Emailed comms to setup 2 F A and reconnect to Horizon, if you are having issues with this please Contact the Servicedesk either by calling or via the AVA Chatbot.



    The Horizon VDI system will be unavailable today Wednesday 3rd July between 13:00-14:00 whilst an urgent upgrade is completed.

     

    Following the upgrade, logging into the Horizon VDI system will require multi-factor authentication, or MFA. In conjunction with your username and password, you will be required to setup and enter a PIN for all future access to the application.

     

    Scope of impact:

    All User of Horizon

    Current update:

    03/07/2024 14:00:00

    Next update:

    03/07/2024 15:00:00

    Cisco Anyconnect (LCSU)
    No issues
    Sophos VPN
    No issues
    Always on VPN
    No issues
    Global Protect (Sentry)
    No issues
    BLOCK VDI
    No issues
  • Microsoft

    No issues


    Office 365
    No issues
    Teams
    No issues
    OneDrive
    No issues
    Outlook.com
    No issues
  • Service Desk Systems

    No issues


    Phone Systems
    No issues
    AVA Chatbot
    No issues
  • BI Systems

    No issues


  • Quality Assurance System

    No issues