Service status

If you still need to log a ticket with the service desk regarding a system or software outage you can do so via one of the methods below.

Self Service Portal (please note that if you already have the self-service portal open in another window a 2nd identical window will not open and will display 'this page is forbidden')

Chat to us with AVA

Phone: 0300 555 0212

 

  • Major Outages

    No issues

  • Clinical Systems

    No issues

    TPP Systmone
    No issues
    Accurx
    No issues
    Patchs
    No issues
    Patient Communication Services (SMS)
    No issues
    ERS (Choose and Book)
    No issues
    Emis Web
    No issues

  • ECNT Systems

    No issues

  • NHS Mail

    No issues

    Current Issue
    No issues
    Long-Term / Known Issues
    No issues
    NHS Mail Web Portal Access - www.nhs.net
    No issues
    NHS Mail with MS Outlook
    No issues

  • Smart Card Services

    No issues

    Smart form logging service
    No issues
    Credential Manager
    No issues

  • Remote Access Systems (VPN & VDI)

    No issues

    Cisco Anyconnect (MLCSU)
    No issues
    Horizon VDI
    No issues
    Cisco Anyconnect (LCSU)
    No issues
    Sophos VPN
    No issues
    Always on VPN
    No issues
    Global Protect (Sentry)
    No issues
    BLOCK VDI
    No issues

  • Microsoft

    No issues

    Office 365
    No issues
    Teams
    No issues
    OneDrive
    No issues
    Outlook.com
    No issues

  • Service Desk Systems

    Partial/limited issue reported

    Phone Systems
    No issues
    AVA Chatbot Partial/limited issue reported

    Issue:

    There is currently an issue accessing the AVA chatbot from the Nugget support page, we are aware of the issue and our team are investigating now.

    Description:

    Error message showing in place of the link for AVA chatbot

    Scope of impact:

    ML users

    Current update:

    22/04/2024 12:30:00

    Next update:

    22/04/2024 14:30:00

    Sostenuto
    No issues
    PPA Automation Software
    No issues

  • Kantata

    No issues

    KANTATA
    No issues

  • Quality Assurance System

    No issues